Car parks need to be controlled but we all feel annoyed when we get a Parking Charge Notice, even if it may have been our own fault. The Fairer Parking Scheme recognises that you are a customer and is working with retailers to give you something back. Pay your Parking Charge and you can get a free cup of coffee, a gift card or cashback.
The Fairer Parking Scheme – giving the motorist something back
You can pay your Parking Charge by Cheque or you can pay with a valid debit or credit card by calling our payment line. If you pay by cheque or by telephone you are not eligible to receive an offer from The Fairer Parking Scheme.
Please post cheques to PO Box 3593 Barnet EN5 9RA (cheques attract £1.50 processing charge)
Telephone payments 020 7431 4001
For more detail on eligibility for the Fairer Parking Scheme offers and Parking Charge payments please click here to read our Terms and Conditions.
Coffee Card - As a thank you for paying your Parking Charge the Fairer Parking Scheme will send you a Starbucks gift card to the value of £3.
You can use your card in any one of the 500 Starbucks stores and outlets in the United Kingdom.
You have 12 months to use the card from date of issue.
Gift Card - As a thank you for paying your Parking Charge the Fairer Parking Scheme will send you a gift card to the value of £5.
The card you receive is valid for at least one of the stores at the retail park where you received your parking charge, so the next time you decide to shop you have £5 to spend in store.
To claim your £5 gift card all you have to do is complete a short survey on the Fairer Parking Scheme and we will post the card to your home address.
You have 12 months to use the card from date of issue, and if you are using the card for a second time, it is advisable to check the balance on the card before you make a purchase.
Please note that if your purchase is for over £5 you will need to tell the cashier the gift card value so they are able to take it as part payment.
As a thank you for paying your parking charge, the Fairer Parking Scheme will give you cashback of 10% when you spend up to £100, at a store of your choice on the retail park where you received your Parking Charge.
To receive our offer of cashback you must complete a short survey on the Fairer Parking Scheme and return to the retail park where you received your Parking Charge.
Then when you make a purchase, save your till receipt and send us a photo/copy of it, send to: offers@fairerparking.co.uk
As long as the receipt clearly shows the date of purchase, and is submitted before the offer expiry date, we will credit 10% of the amount that you spent instore (on a maximum spend of £100) to the card that you used to pay your Parking Charge.
Our Cashback offer is only valid on a purchase made within 60 days of the payment of the Parking Charge. Any receipt submitted to redeem cashback must be received before the same 60 day period has expired. Any receipts received after the 60 day period has elapsed will not be eligible for the offer. Only one receipt may be submitted for cashback in regard to each Parking Charge. The date of the receipt must be after the date we received your payment of the Parking Charge.
Then when you make a purchase, save your till receipt and send us a photo/copy of it, send to: offers@fairerparking.co.uk
Cashback is calculated after a qualifying receipt has been received by the Fairer Parking Scheme. Cashback is limited to a maximum of 10% on Maximum Spend of £100.
Here are some an examples for your reference;- Spend £100 in store and we will give you £10.
- Spend £30 in store and we will give you £3.
As long as a qualifying receipt is submitted before the offer expiry date, we will credit 10% of the amount that you spent instore (on a maximum spend of £100) to the card that you used to pay your Parking Charge.
To qualify for our offer of cashback you must have a qualifying receipt. Please click here to read The Fairer Parking Scheme Terms and Conditions.
To qualify for our offer of cashback you must have a qualifying receipt from the retail park where the Parking Charge Notice was issues. Please click here to read The Fairer Parking Scheme Terms and Conditions.
Under the sale of goods act (2015) if the item you purchase is faulty you are entitled to return it to the retailer from which your purchased the item for a refund or a repair.
The Fairer Parking Scheme has no liability with respect to any items you purchase.
Please click here to read The Fairer Parking Scheme Terms and Conditions
All gift cards that The Fairer Parking Scheme supply under the terms of our offers are supplied in good faith and will work at the time they are issued. The majority of the Gift Cards that we supply are valid for 12 months after the date if issue.
If your card has not expired, please contact offers@fairerparking.co.uk
All gift cards that The Fairer Parking Scheme supply under the terms of our offers are supplied in good faith and are valid at the time they are issued.
The majority of the Gift Cards that we supply are valid for 12 months after the date if issue. Please check that your card has not expired.
If a retailer has not accepted your gift card and it has not expired please email offers@fairerparking.co.uk and we will arrange to exchange your gift card for another card from a separate retailer.
The majority of the Gift Cards that we supply are valid for 12 months after the date of issue.
Offers can only be redeemed within the stated period of the offer.
Please click here to read The Fairer Parking Scheme Terms and Conditions
The Terms and Conditions for parking are displayed on signs at the entrance to and inside the car park, which is a legal requirement and establishes a contract which any driver of a vehicle staying in the car park agrees to. In the event that these Terms and Conditions are contravened, a Parking Charge Notice (PCN) will be issued. This may be for overstaying a free time period, not paying for your parking or other conditions specified on the signs. The signs also display the cost of the PCN.
If you dispute the above and maintain that the Parking Charge has been incorrectly issued because you did not contravene the Terms and Conditions displayed on the signs, or there are mitigating circumstances which you believe exempt you from the Terms and Conditions, you may appeal using this website.
Failure to pay or appeal the PCN within 14 days of the date it was issued will result in the early payment discount no longer being applicable to your case. The amount payable would then be the full amount due, which is shown clearly on the PCN and was also displayed on the signs.
If no payment or appeal is received within 28 days of the date your PCN was issued, the case would be escalated for further action. This includes, but is not limited to, Debt Collection and may ultimately result in Court action and may incur further costs.
You can pay your Parking Charge Notice by returning to the Home page of this website
To appeal your PCN, complete the online form on this website. Please note that you should provide as much evidence as possible demonstrating either that you did not contravene the Terms and Conditions or that there were extreme and unavoidable mitigating circumstances which you believe exempt you from the Terms and Conditions of parking at that site.
Please double check that you have entered your PCN and registration details correctly. These details should be typed as they appear on your PCN, without any spaces entered and please also make sure that you are differentiating between the letter O and the number 0.
All appeals are carefully considered by a team of trained and experienced appeals assessors. All appeals are reviewed in line with the Terms and Conditions and guidance set out by the landowner. From the moment you appeal via this website, your case will automatically be placed on hold and the amount payable will be frozen. During this period, please wait to receive a response to your appeal; we will try to deal with your appeal as quickly as possible but investigations and/or busy periods mean that it may take up to 30 days to respond.
Once we respond to your appeal, should it be unsuccessful, we will give you the opportunity to pay at the rate your PCN was at when you submitted your appeal, or if your appeal has been successful, you will be informed at this point and will have nothing to pay.
If your appeal is refused and you are not satisfied with our decision, we will provide you with the necessary details to enable you to appeal to Parking on Private Land Appeals (POPLA), an independent adjudicator service. Please note that POPLA is only available if your PCN was issued in on a site that is located in England or Wales.
If you appeal to POPLA and are unsuccessful, you will be required to pay your PCN at the full and higher rate and will no longer be eligible to make payment at the reduced rate.
We are bound by the British Parking Association's Code of Practice and registered with the Information Commissioner's Office. Utilising The Protection of Freedoms Act 2012 when issuing PCNs is optional and we are not required to comply with it. Non-compliance with this legislation in no way affects our ability to issue PCNs and does not in any way affect the validity of the PCN you have received.
Blue Badge ownership does NOT exempt you from the Terms and Conditions, nor does it automatically give you additional time or allow you to pay a lower fee for parking. Some landowners may wish to grant extra concessions to Blue Badge holders but this is at their discretion and should not be viewed as an automatic right when parking or appealing.
As a member of the British Parking Association's Approved Operator Scheme, we are permitted to request the keeper details of vehicles in the event that we have evidence that we have reasonable cause. We only request details relating to vehicles when we have evidence that there has been a contravention of the Terms and Conditions on a car park.
In a recent Supreme Court case, Parking Eye v Beavis, it was ruled that there is no requirement that a Parking Charge Notice should be based on any pre-estimated loss to the landowner. It was found that the amount was not extravagant or unconscionable and was a fair mechanism for deterring abuse of car parks. The amount stated on your PCN is within the recommendations set out in the British Parking Association's Code of Practice and meets the criteria set out by the Supreme Court.